Cloud Telephony

To make your business grow at a rocket fast speed try one of these phone system Having a well-assembled phone system is an essential requirement for every company, whether it is big or small. To be honest, it is the need of the hour as it will only help simplify the business and make it grow every coming day.  Before we dive into this article and elaborate on the business phone systems for you, we’d like to share essential phone system terminologies which will clear many confusions for you in general. Terminologies You’ll Come Across in Your Quest to Finding Business Phone System 1) Auto-Attendant:  An auto-attendant is just like an electronic receptionist that will take calls, greet the receiver or route the incoming calls to the concerned person. 2) Cloud-Based Phone System:  A fundamental and popular term of office phone system is the CPN system. This is the type of phone system that is entirely dependent on internet technology. This  b...

What Is Call Center Average Wait Time? Call centers are crucial for  effective customer service . The digital era is fast-paced, and customers want the companies they endorse to provide them speedy service. If you have a call center that has well-trained support representatives, all your customers have to do is dial the phone number to get their grievances or problems instantly resolved. One way to increase the efficacy of your call center is to reduce the call center’s average wait time.  Call center average wait time is the approximate time that inbound calls spend in the queue waiting for service before the customer is connected to a live agent. This metric is also known as average hold time. So, what exactly is an acceptable average hold time? Well, the global call center industry standard is 80/20 – this means that 80% of calls should be answered within 20 seconds. It may seem like a challenge to answer the majority of customer calls within 20 seconds, but it is...

As a sales representative, you need to carefully analyze your interactions with your customers, regardless of whether they were face-to-face, through emails, or on call. You must also know the inside sales techniques that work best for you. Doing so will enable you to get a clearer picture of what can help you crack more leads. As a sales manager, keeping track of your  team’s performance  metrics can give you an idea of how they can improve their productivity. Either way, your main objective must be to maximize your sales. Always remember that you must not waste time on unqualified buyers. It helps to set targets like achieving the maximum closing rate based on the number of qualified buyers. Only through efficient research, prospecting, and qualifying, it is possible to pick the inside sales technique that fits your business. The best sales representatives have great knowledge of numbers and know that making more than 100 calls per day is a necessity. The reason b...

If you want to refresh your sales knowledge and read about the cold calling experience of established marketing leaders, you should pick up some of the famous books available in the market. They can help you to understand the fundamental principles of sales, and improve your cold calling strategy. Here is a compiled list of the top 10 cold calling books that will prove to be useful for all sales team members and help them excel in the art of persuading prospective clients: Difficult Conversations: How To Discuss What Matters The Most Author : Douglas Stone, Bruce Patton, and Sheila Heen Published : November 2, 2010 Your Growth Hacks Aren’t Working Author : Steli Efti Published : 2017 The Complete Idiot’s Guide To Cold Calling Author : Keith Rosen Published : August 3, 2004 How To Get A Meeting With Anyone: The Untapped Selling Power of Contact Marketing Author : Stu Heinecke Published : February 16, 2016 Fanatical Prospecting Author : Jeb B...

The Philippine economy is experiencing an all-time high. It is a ripe market with plenty of opportunities for business forms from all industries. Cities such as Manila, Cebu, Quezon, and Davao are very lucrative regions as they have an ever-growing customer base and easy entry laws for foreign companies. Whether you are a start-up or a customer-centric business planning to operate out of the Philippines, the one useful thing that you can do for long-term prosperity is to invest in a Philippines virtual phone number. Invest in a credible VoIP phone service provider to get a  hosted phone system  for your company, and set up your own call center from scratch. All That You Need To Know To Setup Your Philippines Call Center: Now, it may seem like a challenging task, but once you get started, setting up a call center in the Philippines is quite straightforward. Focus on your business objectives, and conduct an initial feasibility survey about the  call center setup ....

What is Internet-based Communication? We know that the internet is a collection of connected networks that transfers data via packet switching with the help of Internet Protocol Suite (TCP/IP). Unlike before, people can now connect to their friends, family, or relatives in any part of the globe while staying at home. Thanks to internet communication. Internet-based communication refers to sharing information over the internet. From instant messaging to placing calls, the internet offers multiple ways to communicate. These tools help you save a considerable amount. Some of them like email, social networking, and instant messaging are available free of cost, whereas some like internet telephony provide you with numerous advantages at cost-effective prices. Let’s have a glance at some of the most popular ways of internet communication. What are the different ways of communication over the Internet? The internet has a vast option of information sharing. This includes: ...

For companies large and small all over the globe, CallHippo has facilitated millions of minutes of seamless communication. Our Workflow automations have allowed these companies to perform better, make more calls everyday and grow. All through this journey, we have aimed to constantly improve and innovate so you can grow more and more everyday. In this pursuit of excellence we have created many features and automations changed the way you work. But this time we went a step further. After months of research and development, we have engineered a proprietary technology. We are Proud to present:  S ystem for  D ynamic  A llocation of  P ackets or  SDAP.  SDAP  is a  patent pending  algorithm that analyzes various parameters when a call is dialed and configures the said infrastructure accordingly. This improves the call quality, enabling agents to smoothly conduct their activities. It also has the capability of changing configurat...

Technological advancements have changed the way customers interact with companies through self-service processes on a large scale. More often than not, it becomes a challenge for receptionists to attend every call and ensure that each customer gets satisfactory service. This can lead to losing valued customers at a rapid pace. What is IVR? Interactive Voice Response is the expansion of an IVR. This system generates automated customer interaction during calls. These systems can be used for effective customer service regarding queries or complaints, and more. An IVR system will provide the clients with either pre-recorded or generated audio, thereby assisting customers with getting help regarding their queries and complaints. This efficiently reduces the need for human presence for a conversation, reduces operating costs, and increases productivity, while simultaneously improving the quality of customer service. Customers can communicate either with the help of speech recognition o...