Why Should Your Office Receptionist Go Virtual?

Technological advancements have changed the way customers interact with companies through self-service processes on a large scale. More often than not, it becomes a challenge for receptionists to attend every call and ensure that each customer gets satisfactory service. This can lead to losing valued customers at a rapid pace.

What is IVR?

Interactive Voice Response is the expansion of an IVR. This system generates automated customer interaction during calls. These systems can be used for effective customer service regarding queries or complaints, and more. An IVR system will provide the clients with either pre-recorded or generated audio, thereby assisting customers with getting help regarding their queries and complaints. This efficiently reduces the need for human presence for a conversation, reduces operating costs, and increases productivity, while simultaneously improving the quality of customer service. Customers can communicate either with the help of speech recognition or a dial pad.

Types of IVR systems


Different companies and businesses require different types of Interactive Voice Response Systems (IVRS). There are two types of IVR systems present in the current market.

Hosted Systems

Agent-assisted systems


Why should you use IVR?

Besides being a great option for businesses that have a high call volume, there are various other reasons why your receptionist should go virtual and why you should move away from the traditional office phone system.

Easy setup

Budget control

Track business leads

Never miss important calls

Time-saving

Professional image

Marketing determination


The Interactive Voice Response System (IVR) is set up with an aim to greet its callers and guide them through the customer service process. This also works on a cloud-based system. The best thing about an IVR is that it can be used by large businesses, as well as small businesses for greetings and calls, without having to stretch their budget beyond what is possible. When setting up the right way, an IVR system can serve customers the same, and sometimes much better than live calls can. You do not have to miss calls anymore or fret about scheduling appointments.

Besides saving time, you can also cut down on the expenses incurred by the company for voice calling process. Ensure that you approach a reputed company that can provide you with the best IVR system customized as per your needs.



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