Cloud Telephony

What is Internet-based Communication? We know that the internet is a collection of connected networks that transfers data via packet switching with the help of Internet Protocol Suite (TCP/IP). Unlike before, people can now connect to their friends, family, or relatives in any part of the globe while staying at home. Thanks to internet communication. Internet-based communication refers to sharing information over the internet. From instant messaging to placing calls, the internet offers multiple ways to communicate. These tools help you save a considerable amount. Some of them like email, social networking, and instant messaging are available free of cost, whereas some like internet telephony provide you with numerous advantages at cost-effective prices. Let’s have a glance at some of the most popular ways of internet communication. What are the different ways of communication over the Internet? The internet has a vast option of information sharing. This includes: ...

Every business wants to go global and enter the big league! Whether a small new enterprise or a mid-sized organization, owners always dream of expanding or diversifying business services on a global level.  Well, going global from local is not as easy as it sounds. It comes with its own set of challenges and difficulties. However, if you have a  business phone number , it will be a breeze. With globalization on the rise, it is easy for business organizations to build a huge audience in any commercial destination, and build genuine long-lasting relationships with their precious clients. Communication  is one aspect that you would definitely want to focus upon if you are planning to enter an overseas market. A survey conducted by Single Platform revealed that over 79% of customers trust local businesses, hence it is important to take strategic measures to break into the market. A  toll-free number  to respond to customer queries, and a local number to f...

Ever since digital communications were introduced, Public Switched Telephone Networks happened to be the main technology for voice communications all over the world. And the main purpose of using the internet was data services. However, in recent years, the internet is also being used for calling purposes, and apps like Whatsapp, Skype, and Ringo are being used for VoIP calling. A huge number of businesses have been facing huge expenses by  using traditional systems . The solution to the problem is VoIP calls, and companies are thus switching to the new system in huge numbers. How VoIP Calls are Improving the Scenario It has been observed that approximately 31 percent of the businesses make use of VoIP Phone systems because of its cost-saving and productivity-boosting features. Also, a considerable amount of money has been saved by businesses with the effective use of VoIP for communication. For example, Dell has managed to save $39.5 million while reducing carbon pollution...

Businesses cannot afford to follow- One size fits all! In today’s day and age, when there’s no dearth of options, it has become even more difficult to make the right choice. There are hundreds of solutions to the same problem. But the solution that works for your competitor- may not work for you. Today, we’ll be talking about the business area where one wrong choice can break the deal for you. And that is – Communication. A well-established communication system is an asset that has the potential to skyrocket your business-customer relationship. Let’s see how! A survey by New Voice Media says- 75% percent of customers still believe calling is the most effective way to get a quick response from businesses. A similar study backed by American Express says- About 46% of consumers reported that they still prefer speaking to a customer service agent for difficult inquiries such as making a complaint or disputing a charge. Lastly, according to a Forrester study, 69% of customers ...