Cloud-Based Or On-Premise Phone System- The Tough Decision
Businesses cannot afford to follow- One size fits all! In today’s day and age, when there’s no dearth of options, it has become even more difficult to make the right choice. There are hundreds of solutions to the same problem. But the solution that works for your competitor- may not work for you. Today, we’ll be talking about the business area where one wrong choice can break the deal for you. And that is – Communication. A well-established communication system is an asset that has the potential to skyrocket your business-customer relationship. Let’s see how! A survey by New Voice Media says- 75% percent of customers still believe calling is the most effective way to get a quick response from businesses. A similar study backed by American Express says- About 46% of consumers reported that they still prefer speaking to a customer service agent for difficult inquiries such as making a complaint or disputing a charge. Lastly, according to a Forrester study, 69% of customers