An Explanatory Guide To Choosing Business Phone System

Terminologies You’ll Come Across in Your Quest to Finding Business Phone System


1) Auto-Attendant: An auto-attendant is just like an electronic receptionist that will take calls, greet the receiver or route the incoming calls to the concerned person.
2) Cloud-Based Phone System: A fundamental and popular term of office phone system is the CPN system. This is the type of phone system that is entirely dependent on internet technology. This business phone system does not require any landline networks to set up, but a good internet connection is mandatory for it to work. 
3) Hosted PBX: If you are looking for a business telephony that is simple to implement and keeps you stress-free, then you should opt for a hosted PBX. A hosted PBX will relieve you from the stress of setting up your own on-premise PBX system. As it is hosted in the cloud, the provider takes care of its maintenance and upgrades.
4) ISDN: Also known as Integrated Services Digital Network, it is the mainstream standard used by the phone networks to carry voice, video, or other data via digital methods instead of analog methods.
5) Least-Cost Routing: It is commonly called LCR, and it is the latest technology that delimits the charges of incoming calls to the company, decides the order of the calls, and routes the calls respectively to the concerned person.
6) Multi-Line Phone System: It is a popular analog telephone system that works by using two, four, or multiple lines per handset to manage multiple calls all at a time. 
7) Private Automatic Branch Exchange: Popularly known as PABX, it is an antiquated terminology that is used for the human-operated phone routing system. The old-fashioned PABX was later replaced by new, advanced, and hassle-free PBX.
8) Private Branch Exchange: Commonly termed as PBX, it is a type of phone system that can connect more than two devices to one location within a company. It is attached to an old-fashioned PSTN. It lets you make outbound calls and take inbound calls on the go.   
9) PSTN: Public Switched Telephone Network or PSTN is an extensive web of landline telephones that commonly uses circuit-switched technology to map voice calls and communicate data.
10) SIP Trunking: Session Initiated Protocol technology is used to “trunk” different types of digital and other sorts of data into useful information that can be broadcasted on traditional telephones. It works by connecting a PSTN at one side and a VoIP or PBX at another.
11) Unified Communications (UC): A unified communication system is used to connect fax, voice, video, messaging, emails, and other services into a single business solution for its users. 
12) Virtual Private Branch Exchange: It stands for Virtual PBX, which is also known as a stand-alone service. It will receive calls and route them to the specific connected device, which includes desktop computers and mobile phones.

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