Redefine your import/export business with cloud based phone system

To know that, let us first get an apt definition for the same. So, a cloud or internet-based phone system is basically – phone service over the internet.

With more and more people realizing and leveraging the potential of digital technology, remote work has become pretty commonplace. In this scenario, the best you can do is to adapt your business to this change and create systems that allow your team to work from anywhere in the world. 

And another is the fact that in today’s day and age, it is not customer service but customer engagement that will give you the much-needed edge. And the only way to engage your customers is through effective communication.

To achieve this, your business must have a seamless medium of communication so that your customers know you are there to attend to their needs 24*7*365.

Cloud-based phone systems allow you to connect with your team/customers, irrespective of your geographical location. It will serve the digital nomad in you by giving you flexibility, and the dedicated professional in you by not letting you miss your business deals or customer queries.

How does a cloud-based phone system help with international trading?

• Builds a loyal customer base – If you want to build a loyal customer base- investing in a U.K phone system is the way to go. It is human psychology to trust someone who holds similarities. That’s the reason customers to trust you more when you use a number that is familiar to them. It will seal your brand with credibility and offer your customers – added transparency.
• Lends innovative features – Unlike a regular number, a virtual phone number comes with a plethora of innovative features. Call queuing, interactive voice response, voicemail, call reminder, or call recording, are some of them. All this with the unparalleled call quality – seals the deal.
• Business continuity – Adversities do not announce their arrival. The best you can do is prepare yourself for such unforeseen circumstances. For this, businesses all over the world are coming up with solutions that will ensure that their business continues even in case of adversities. A cloud-based office phone system facilitates business continuity by ensuring that your business will be able to function even without a physical office. All you’ll need is an internet connection and your laptop or smartphone, and you will be able to serve your customers without a glitch.
• Cost-effective – International and domestic plans connect you with your customers without burning a hole in your pocket. The cost is cut-down significantly as your business does need to maintain separate networks for data and phones- this leads to significant cost cut down. The cost of maintaining multiple landlines at your office is slashed too, as VoIP phone numbers allow you to receive calls even at your smartphone.
• 24*7*365 availability– You need to be there to attend to your customer’s needs at all times. A UK phone number makes sure of that. You never miss a call, because if there’s no one to attend the call at one extension, it goes to another extension to another team member.
• Hassle-free – No matter how wide your customer base is, you do not need to go through the hassle of installing multiple phone systems in your working space. As long as you have internet access, you can use your VoIP phone number to make and receive calls from multiple devices – including your smartphone.
• Security – A VoIP phone number is not your regular business number. Unlike traditional numbers, the VoIP office phone numbers have standardized encryption protocols that secure your calls and data efficiently.    
• Automated assistance – There are some frequently asked questions. You no longer need an employee to repeat the answers, time and again. A cloud-based phone system allows you to automate such answers. This helps to solve customers’ general queries at all hours of the day.

Reference: Redefine your import/export business with cloud based phone system