Cloud Telephony

What Is A Call Center Software? Modern businesses have numerous communication technology options available at their disposal to leverage and extract benefits out of it. A set of tools that they employ to establish multiple communication channels is call center software. It’s available in several forms and functions like computer telephony, autodialer, Interactive Voice Response (IVR), Automatic Call Distributor (ACD), and many more. The  call center software  enables the call center agents to access the right information and details about the customer’s history. It largely helps to improvise the overall customer experience. You can easily incorporate it with your telephony and existing back-office applications.    Benefits That Call Center Software Offers Flexibility  Enhanced customer service   Enterprise-grade Secure  Multiple channel support Systematic call distribution   Customizable Disaster recove...

To know that, let us first get an apt definition for the same. So, a cloud or  internet-based phone system  is basically – phone service over the internet. With more and more people realizing and  leveraging the potential  of digital technology, remote work has become pretty commonplace. In this scenario, the best you can do is to adapt your business to this change and create systems that allow your team to work from anywhere in the world.  And another is the fact that in today’s day and age, it is not customer service but  customer engagement  that will give you the much-needed edge. And the only way to engage your customers is through effective communication. To achieve this, your business must have a seamless medium of communication so that your customers know you are there to attend to their needs 24*7*365. Cloud-based phone systems allow you to connect with your team/customers, irrespective of your geographical location. It will ...

The nature and scope of telecommunications are changing. Virtual telephony has created a splash in the field and organizations all over the world. Online phone numbers are harnessing the power of online phone numbers to drive productivity to an all-time high! VoIP or voice-over-internet-protocol is a radical technology that enables any device – mobile phones, computers or laptops connect with each other over a high-speed internet connection. It is a stable, reliable and cost-effective channel of communication that provides apex HD sound quality. The internet has transformed the way of modern organization function, and VoIP is a revolutionary invention that has simplified the communication function. Your business should get a business phone system, irrespective of the industrial domain or size. You could be a budding new venture,  mid-sized enterprise or a large giant multinational , cloud phone systems will surely streamline your business communication and it w...

Every business wants to go global and enter the big league! Whether a small new enterprise or a mid-sized organization, owners always dream of expanding or diversifying business services on a global level.  Well, going global from local is not as easy as it sounds. It comes with its own set of challenges and difficulties. However, if you have a  business phone number , it will be a breeze. With globalization on the rise, it is easy for business organizations to build a huge audience in any commercial destination, and build genuine long-lasting relationships with their precious clients. Communication  is one aspect that you would definitely want to focus upon if you are planning to enter an overseas market. A survey conducted by Single Platform revealed that over 79% of customers trust local businesses, hence it is important to take strategic measures to break into the market. A  toll-free number  to respond to customer queries, and a local number to f...

If you are an entrepreneur or part of a small business, the chances are that you know how challenging it is to manage all operations! There are a million things that you have to handle at one time – finances, manpower, resources, strategy, and advertisement. Now, if there is one aspect that you need to pay attention to, it is your communication structure. Since productivity increases up to 25% in organizations with connected employees, a small business organization should a business phone number ensure to open multiple two-way communication channels for teams, vendors, clients, and other external stakeholders. Businesses need to plan smart when it comes to communication, and they can’t afford to be slack as that can put them on a backfoot. If there is one radical innovation that can enhance your overall business communication, it has to be VoIP technology. Virtual phone systems  have taken over the business world by storm. The voice-over-internet-protocol m...

If your business has not adopted cloud telephony yet, you are surely losing out on tons of benefits and exciting features. CallHippo, a leading VoIP phone system provider has launched a novel new feature called ‘Last Called By’ that will have a positive impact on customer service. Now, you may feel that such an advanced feature will be highly technical to understand. However, that is far from the truth. ‘Last Called By’ is a very simple feature that can be easily activated on your CallHippo  virtual phone number . Whenever you make an outgoing call or receive an incoming call, you will be able to see the previous caller details of the same number. It will mention clearly the exact time and date of the previous call. The name of the agent who attended the customer call will also be mentioned. In case a call was missed by that number, all details will be given so that support representatives can give valid explanations to customers and increase the personal connection. ...

No business would want to lose out on customers due to a bad phone system. While companies are now using multiple multi-media channels to remain in touch with customers, there is no denying that a reliable phone system is vital for effective business communication. Virtual phone system has taken the business world by storm. Organizations across the globe are harnessing the power of office phone systems that are powered by VoIP technology. One major aspect that motivates companies to adopt VoIP phone systems is that they lead to a huge cost saving. In fact, VoIP phone services could lead to over  90% of cost savings  for international calls – a real boon for small businesses as it will increase revenues exponentially! Getting a  local phone number  can help organizations capture prime commercial markets in any corner of the globe. If your organization is planning to expand to any buzzing international market, getting an internet phone service for business c...