Cloud Telephony

Is A Hosted Phone System Right For Your Business? Having a cost-efficient and powerful phone system is crucial for all kinds of business organizations. Considering that over 56% of customers prefer phone calls for support, it is imperative to invest in a great communication network. However, many companies are still hesitant to make the switch from traditional wired phone lines to an  enterprise hosted phone system . It could be due to several reasons – they may feel that it would be too technical or maintenance would be difficult in the long run. Well, that is far from the truth.  VoIP phone solutions  are hassle-free, low on maintenance, and very pocket-friendly too.  With the rise in digital mobility, it is definitely a wise decision to jump on board the VoIP technology bandwagon. One of the biggest benefits that you would have is a high level of accessibility. Your organization will be able to enter any overseas market and compete with local compani...

Germany is a huge global business power and is surging ahead in every industrial domain. In fact, Germany is the fastest growing country in the G7 and has the largest national economy in Europe. A highly developed and industrialized nation, Germany, offers a host of benefits to global corporations as it has open and transparent business policies. With a population of 80.7 million people, Germany has a ripe cosmopolitan business market. It is the world’s fourth-largest economy by GDP and a major economic superpower. Another amazing aspect of Germany is that it is a country with the highest labor productivity levels in the world. Germany is home to some renowned world-class brands such as Volkswagen, Audi, Bosch, BMW, Benz, and Adidas, which are consistent in their quality and customer service. The country is excelling in all industrial domains such as manufacturing, sports, healthcare, construction, banking, and tourism.  Germany – An Ideal Business Hotspot If you ar...

Calling Philippines Phone Number from the United States requires a couple of additional digits, yet besides that, the procedure is fundamentally the same for any other call. Like for any global call, you have to understand the international call prefix for the nation and the country code for the country you’re calling. When calling the Philippines, you must know that they’re in an alternate time zone, and they are around 12 hours ahead of the U.S. so calling them from U.S. is very expensive, hence, make sure to converse with your telephone supplier to check out what sort of rates you get with your long-distance call plan. Depending upon your telephone provider and your plan, your call could cost could be very less as $0.02 every moment, or it could cost up to $1 every moment to call. Things to know more about calling the Philippines: A Landline Call Dial 011. Get your telephone receiver and check-in for the dial tone before you dial, or turn on your cell phone and launch t...

What Are Toll-Free Numbers? Toll-free numbers  are a powerful business asset and can provide clients with an excellent service experience. They are business phone numbers that do not require the customer to incur any cost burden. In simple words, calling on these phone numbers is absolutely free for customers. They can stay on the phone line for hours, discuss their complaints and problems in detail with support representatives, without the need to pay any money. This enables businesses to gain a competitive edge over rivals as they provide top-of-the-line customer support and develop a professional image. How Can International 800 Phone Number Boost Customer Support? Not everyone is on board with the idea of implementing toll-free numbers. In fact, many times, the top management of organizations do not find it necessary and prefer to use outdated conventional means of customer support. So, why are toll-free numbers still popular? Why is it that after every few year...

What Are The Various Types of Call Centers? All businesses make use of call center solutions to handle their customer support in a seamless manner. It is difficult for organizations to ditch traditional wired phone systems; however, it is high time that they make the switch towards virtual telephony for better productivity in their business communication. However, before you decide to  set up a call center , it is important to be aware of the various types and their utility: Inbound Call Center:  An inbound call center is set up primarily with the purpose of receiving customer calls. It is an ideal solution for companies that receive a lot of customer enquiries, where they require continuous support from representatives. The inbound call agents are trained to resolve customer complaints, answer questions to enquires, and provide immediate technical support. Outbound Call Center:  An outbound call center is a platform through which agents can make calls to cli...

Expansion is the basic dream of any businessman, and the road to expansion should never drift away from profit—that is a mandatory condition. But expansion has a lot of criteria to be fulfilled. Of them, communication tops the list of priorities. New place and new people don’t combine well when there is a gap in communication. And for businesses to expand, contacts and communication are essential. The  local phone number  has a very important role to play here. Having area code is an added bonus using which the brand awareness of any company can be enhanced even after setting foot on a new country of a different continent. When creating credibility in as well as outside the borough is a necessity, one has almost no other option but to resort to an Internet phone number. How did cloud telephony evolve? It is needless to say that  cloud technology  is an integral part of our modern life. Linking voice with data and bringing about communication with the hel...

Have you ever wondered how certain companies hire the best salespersons? They seem to hit the mark on converting leads and also successfully solve all client problems. Well, the answer is simple – if you arm your sales representatives with real-time data and help them analyze customer trends, they will perform much better! Call analytics is a raging business trend these days. Information is power, and organizations want to leverage customer data to their advantage. In fact, if you are not tracking customer calls, you could be losing out on 80% of lead conversions. Traditional wired telephone lines are dying a natural death, as everyone is moving towards sophisticated  office phone systems . With an array of impressive features, hosted phone systems powered by VoIP technology are surely the future of business communication. One of the biggest advantages of using a VoIP internet calling app is that they provide a continuous stream of real-time call data. Your manag...

As customers, we constantly want to get in touch with organizations to receive quick support. So, what measures exactly do companies take to ensure that their clients can contact them any time they wish? Well, call centers are the best solution – they are the front line of customer service! Call centers help you to keep your end customers happy. In fact, a whopping 97.5 contact center call agents view customer satisfaction as the most important metric. Most organizations invest in hosted phone systems supported by VoIP technology and set up sophisticated call centers that increase responsive levels. New technological advances such as  call center software  help in automating routine communication tasks, and boosting team productivity. Many companies also invest in local phone numbers for their call center representatives. This helps them compete in foreign markets, and establishes a credible brand reputation. Since customers always gravitate towards local b...

Ever since digital communications were introduced, Public Switched Telephone Networks happened to be the main technology for voice communications all over the world. And the main purpose of using the internet was data services. However, in recent years, the internet is also being used for calling purposes, and apps like Whatsapp, Skype, and Ringo are being used for VoIP calling. A huge number of businesses have been facing huge expenses by  using traditional systems . The solution to the problem is VoIP calls, and companies are thus switching to the new system in huge numbers. How VoIP Calls are Improving the Scenario It has been observed that approximately 31 percent of the businesses make use of VoIP Phone systems because of its cost-saving and productivity-boosting features. Also, a considerable amount of money has been saved by businesses with the effective use of VoIP for communication. For example, Dell has managed to save $39.5 million while reducing carbon pollution...